Businesses can now chat with customers through Allo or SMS

Google allows businesses to register themselves through Google My Business, where they can adjust the information that appears on their Google search/Google Maps listings. They can add a phone number, change opening hours, respond to reviews, and so on. A new feature is rolling out in the My Business dashboard that allows customers to directly message companies via SMS.

The new Message button, as seen in Google search results.

The feature is a bit complicated, so allow me to explain.

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Businesses can now chat with customers through Allo or SMS was written by the awesome team at Android Police.



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